Using Two-Factor Authentication (2FA)
What is Two-Factor Authentication? Two-factor authentication (or 2FA) is an extra layer of security to make sure someone trying to access their online account is who they say they are. In addition to providing information you know such as username and passwords (1st factor), you will also be asked to use something you have such as a smartphone (2nd factor) to confirm your identity.
Why do I need 2FA? Relying on passwords alone is risky. A rise in cybersecurity crime combined with people using weak passwords, or similar passwords across multiple online accounts, makes it easier for hackers to gain access to a user’s accounts. The introduction of a second factor provides an additional way for us to verify a users identity
Setting up 2FA
I did not receive a text message with instructions to download the app. Sometimes a poor signal can result in SMS messages being delayed. Please check your reception and try again. On the confirmation screen, check the mobile phone number you entered to make sure it is correct. If the number is correct and your signal is fine, then you can always search for the app by typing “Authy” in the App Store (Apple) or Play Store (Android).
I do not have an Apple or Android device. Users can download a Desktop app on a Windows or Apple computer by visiting authy.com/download/.
Can I use another authenticator app like Google Authenticator instead? Not at this time, Authy is our preferred solution.
I am having problems setting up the Authy application. If you are experiencing difficulties downloading the Authy application, visit the Authy Help Centre for further assistance.
Logging in with 2FA
How often will I be asked to verify my identity? Every time you log into Moneydero from a device that you have not used before, you will be asked to verify yourself using the Authy app. If you have ticked the “Remember this device for 15 days” option on the 2-step login page, we will not ask you to verify on subsequent attempts over the next 15 days. After this time has lapsed, you will need to verify yourself using the 2-step login again.
I have 2FA set-up but was not prompted for it when I logged in. Usually, this is because you will have selected the “Remember this device for 15 days” functionality on a previous log-in attempt. If you think there may be an issue with your 2FA, please contact your Account Manager directly.
I do not have my phone with me. You need to have access to a device registered to receive your 2-factor authentication prompts in order to keep your account secure. The best thing to do is to enable Authy Multi-Device which allows multiple trusted devices to use the same Authy account. This will also help if you ever lose access to one of your devices. If you ca not access any of your devices and urgently need to access your account, please contact our support team.
I have lost my phone or have a new phone number. There are a number of options, the easiest being if you already have more than one device registered.
If you have access to another registered device you can use it to manage your devices, including changing your phone number.
If you have access to a new phone with the same number then you can restore your Authy account on your new phone by downloading the app.
If you have a new phone number and do not have another registered device, you can request to change your phone number.